Help Guide
Personal Audio System
SRS-ZR5
JavaScript is disabled.
Please enable JavaScript and reload the page.
Back
Back to Top
Print
Music started automatically (home network)
The speaker may have been operated by another device on your home network. To prevent this, set the BLUETOOTH/Network standby mode to off.
Go to Page Top
Getting Started
What you can do with the speaker
Parts and controls
Mounting the speaker on a wall
Included items
Checking the included items
Power source
Connecting to an AC outlet
Turning the power on
Turning the power off (standby mode)
Using the BLUETOOTH/Network standby mode
Auto standby mode
SongPal
About SongPal
How to use the SongPal screen
What you can do with SongPal
Wi-Fi network connection
Connecting to a Wi-Fi network using SongPal (Smartphone)
Connecting to a Wi-Fi network using SongPal (iPhone/iPod touch)
Device control
Listening to music on a PC via a Wi-Fi network
Listening to music on a smartphone, iPhone, etc. via a Wi-Fi network
Listening to music on a device via a
USB
connection
Listening to music from an Internet streaming service (Google Cast)
Listening with multiple speakers (SongPal Link)
Speaker settings
Setting the sound quality
Setting the auto standby mode
Setting the BLUETOOTH/Network standby mode
Setting the BLUETOOTH audio streaming playback quality (Codec)
Listening to music on a PC
Without a Wi-Fi network
Connecting via a LAN cable
Making a wireless connection (BLUETOOTH connection)
With a Wi-Fi network
Using “
Sony | Music Center for PC
”
Using Windows Media Player (Windows 7 or later)
Using other music playback software
Listening to music on a smartphone such as an Xperia or Walkman equipped with Android
Without a Wi-Fi network
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs)
With a Wi-Fi network
Using the Music application (Xperia only)
Using SongPal
Listening to music on an iPhone/iPod
Without a Wi-Fi network
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs)
With a Wi-Fi network
Using SongPal
Listening to music on a Walkman
Making a wireless connection (BLUETOOTH connection)
Connecting a USB cable
Connecting via an audio cable (with stereo mini plugs)
Listening to music on a USB flash drive
Using SongPal
Listening to music from an Internet music service
Without a Wi-Fi network (PC)
Connecting via a LAN cable
Making a wireless connection (BLUETOOTH connection)
Without a Wi-Fi network (Smartphone)
Making a wireless connection (BLUETOOTH connection)
With a Wi-Fi network
Using SongPal (Google Cast)
Listening sound from a TV
Connecting a HDMI cable
Connections
Wi-Fi network connection
Selecting the Wi-Fi network connection method
DLNA (Digital Living Network Alliance
)
Connecting to a Wi-Fi network using the Wi-Fi Protected Setup (WPS) button of the wireless router
Connecting to a Wi-Fi network using a PC connected with a LAN cable
Connecting to a Wi-Fi network using a PC connected wirelessly
Wired network connection
Selecting the wired network connection method
DLNA (Digital Living Network Alliance
)
Connecting to a wired network
Wireless Surround/Wireless Stereo connection
Using this speaker as a rear speaker (Wireless Surround)
Connecting two speakers (Wireless Stereo)
BLUETOOTH connection (pairing)
How to make a wireless connection with BLUETOOTH devices
Pairing and connecting with a BLUETOOTH device
Pairing and connecting with a PC (Windows 10)
Pairing and connecting with a PC (Windows 8.1)
Pairing and connecting with a PC (Windows 7)
BLUETOOTH connection (NFC)
Connecting with an NFC-compatible device by one touch (NFC)
Disconnecting the NFC-compatible device by one touch (NFC)
Switching devices by one touch (NFC)
BLUETOOTH connection (with a paired device)
Connecting with a paired BLUETOOTH device
Connecting with a paired PC (Windows 10)
Connecting with a paired PC (Windows 8.1)
Connecting with a paired PC (Windows 7)
USB device
Connecting a USB flash drive
Connecting a Walkman
AUDIO IN
Connecting to a portable audio device, etc.
HDMI
Connecting to a TV
Settings
Network
Setting your PC as a DLNA server and controller (Windows 10)
Setting your PC as a DLNA server and controller (Windows 8.1)
Setting your PC as a DLNA server and controller (Windows 7)
Listening
Network
Listening to music on a PC via a network (“
Sony | Music Center for PC
”)
Listening to music on a PC via a network (Windows Media Player)
Listening to music on a PC via a network (“
Sony | Music Center for PC
” with
SongPal
operation)
Listening to music on a PC via a network (Windows Media Player with SongPal operation)
Listening to music with the Music application (Xperia)
Listening with multiple speakers (SongPal Link)
Listening to an Internet music service (Spotify)
BLUETOOTH
Selecting the BLUETOOTH audio streaming playback quality (Codec)
Listening to music on a device via a BLUETOOTH connection
Terminating the BLUETOOTH connection (After use)
USB
Listening to music on a USB flash drive
Listening to music on a Walkman
AUDIO IN
Listening to music on a portable audio device, etc.
HDMI
Listening to TV sound
Information
Specifications
About the indicators
Compatible devices and operating systems
Compatible iPhone/iPod touch models
Compatible Walkman models
Compatible operating systems (
Windows
)
Compatible operating systems (Mac)
Compatible DLNA devices
Compatible BLUETOOTH devices
Compatible USB devices
Software update
Updating the pre-installed software
Update method 1: Automatic update via the Internet
Update method 2: Manual update via the Internet
Update method 3: Manual update via a USB flash drive
Searching the latest software via a network connection
Manual update via a USB flash drive (when the update via a network has failed)
Wi-Fi signal strength
Checking the Wi-Fi signal strength (reception sensitivity)
About the standby mode
Standby mode differences
Notes on use
Precautions
What is
BLUETOOTH
wireless technology?
What is LDAC?
About the voice guidance
Trademarks
Important information on software
Notes on software
Support website
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power supply
Unable to turn on the speaker
Any button on the speaker cannot be operated
The setup conditions of the speaker used last time are not retained
The speaker has entered the standby mode or BLUETOOTH/Network standby mode unexpectedly
The power indicator flashes in red
Sound
No sound/Sound from only one speaker/Low sound level
Distorted sound/humming or noise from the speaker
Network connection
The speaker cannot connect to the network (Other equipment on the network cannot find or recognize the speaker)
Unable to connect to a network via a Wi-Fi connection
Unable to connect to a network via a Wi-Fi connection (even though a correct SSID is selected)
The speaker cannot connect to a network using the UPDATE/WPS button
The speaker does not appear in the device list of the PC's music playback application
The speaker does not appear in the device select screen of SongPal
The speaker cannot connect to music services
The controller cannot find the speaker (The controller cannot browse the contents of the speaker)
Music started automatically (home network)
The sound is interrupted
Playback does not start
BLUETOOTH
Smartphone, iPhone, etc. cannot be paired
Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC)
There is no sound (BLUETOOTH)
Distorted sound/humming or noise from the speaker
USB device
An unsupported USB device is connected
There is no sound (USB)
There is noise, skipping, or distorted sound
A USB device is not recognized
Playback does not start
Playback does not start from the first track
Software update
Updating the pre-installed software
Update method 1: Automatic update via the Internet
Update method 2: Manual update via the Internet
Update method 3: Manual update via a USB flash drive
Searching the latest software via a network connection
Manual update via a USB flash drive (when the update via a network has failed)
Reset
Initializing the speaker
Disposal and transfer
Disposing of or giving away this speaker
