The headset is turned off automatically.

  • If the IR sensor of the headset cannot detect that the headset is being worn because the headset is not being worn properly, the earbud tips are not attached properly to the headset or the IR sensor is dirty, the automatic power off function may be activated and automatically turn off the headset. Put the headset units into your ears so that they fit snugly in your ears. If the IR sensors are dirty, clean them with a soft dry cloth.
  • When the automatic power off function is set to [OFF] on “INZONE Hub”, wearing detection will continue to work and the symptom may be improved.
  • When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
  • Make sure the battery is fully charged.