Unable to make a connection with a game console (PC, PlayStation®5, or USB Type-C compatible smartphone) via the USB transceiver.

  • Check that both the headset and the connected device are turned on.
  • Check that the slide switch on the USB transceiver is set correctly to match the connected device. If it does not match the connected device, set the switch to “PC” or “PS5/MOBILE” to match the connected device.
  • Check that the USB transceiver is inserted as firmly as needed.
  • Connect the USB transceiver directly to the computer, PS5™, or USB Type-C compatible smartphone, and not via a USB hub.
  • If the headset is in the Bluetooth mode, hold your fingers to the touch sensors on both the left and right headset units and switch to USB transceiver mode.
  • If connected to a computer, remove the USB transceiver from the USB port and then insert it into another USB port on your computer.
  • If the headset cannot be connected to the USB transceiver connected to the computer, PS5, or USB Type-C compatible smartphone, follow the procedure below to perform pairing again with the USB transceiver.
    1. Connect the USB transceiver to a computer, PS5, or USB Type-C compatible smartphone.
    2. Set both headset units correctly into the charging case and leave the charging case lid open.
    3. With the charging case lid open, press and hold the pairing button of the charging case for about 5 seconds or more.
      The headset goes into pairing mode and the indicator (blue) on the charging case repeatedly flashes twice in a row.
    4. Press and hold the connect button on the USB transceiver for about 5 seconds or more.
      Press the connect button with an object with a thin tip that will not break, like a paperclip.
      The USB transceiver goes into pairing mode, and the connection indicator (white) on the USB transceiver repeatedly flashes twice in a row.
    5. Remove both headset units from the charging case and then put the headset units into your ears.
      When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up.

    Note

    • If the last connected Bluetooth device is placed near the headset, the headset may automatically connect to the device when you turn on the headset and may not connect to another device.
      If this occurs, cancel the connection on the last connected Bluetooth device or turn off the Bluetooth function on that device.
  • Restart your computer, PS5, or USB Type-C compatible smartphone and connect the USB transceiver again.
  • Depending on your USB Type-C compatible smartphone, you may need to configure some settings to connect with the USB transceiver. The name of the settings displayed on the connected smartphone may vary depending on the connected smartphone and can include names, such as “Detect USB device” or “Enable USB On-The-Go connection”. For details, refer to the operating instructions for the USB Type-C compatible smartphone.
  • If your Bluetooth device does not support LE Audio, the headset may not produce sound properly even if connected via the USB transceiver. After initializing the headset, connect the USB transceiver again.
  • If the operations above do not work, try the following.
    1. Turn off the connected devices such as your computer, PS5, or USB Type-C compatible smartphone.
    2. Remove the USB transceiver and reconnect it.
    3. Turn on the computer, PS5, or USB Type-C compatible smartphone.
  • Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.