Pairing cannot be done.

When the headset cannot pair with a computer, PS5™, or USB Type-C compatible smartphone

  • Bring the headset and the game console that the USB transceiver is connected within 1 m (3.2 ft) of each other.
  • Restart the connected device such as your computer, PS5, or USB Type-C compatible smartphone, and pair the headset with the device again.
  • If the headset cannot be connected to the USB transceiver connected to a computer, PS5, or USB Type-C compatible smartphone, follow the procedure below to perform pairing again with the USB transceiver.
    1. Connect the USB transceiver to a computer, PS5, or USB Type-C compatible smartphone.
    2. Set both headset units correctly into the charging case and leave the charging case lid open.
    3. With the charging case lid open, press and hold the pairing button of the charging case for about 5 seconds or more.
      The headset goes into pairing mode and the indicator (blue) on the charging case repeatedly flashes twice in a row.
    4. Press and hold the connect button on the USB transceiver for about 5 seconds or more.
      Press the connect button with an object with a thin tip that will not break, like a paperclip.
      The USB transceiver goes into pairing mode, and the connection indicator (white) on the USB transceiver repeatedly flashes twice in a row.
    5. Remove both headset units from the charging case and then put the headset units into your ears.
      When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up.

    Note

    • If the last connected Bluetooth device is placed near the headset, the headset may automatically connect to the device when you turn on the headset and may not connect to another device.
      If this occurs, cancel the connection on the last connected Bluetooth device or turn off the Bluetooth function on that device.
  • Reinsert the USB transceiver.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.

When the headset cannot pair with a Bluetooth device

  • Bring the headset and the Bluetooth device within 1 m (3.2 ft) of each other.
  • After purchasing, initializing, or repairing the headset, pair the headset with a device before connecting. To enter pairing mode, set the headset units into the charging case, leave the charging case lid open, and press and hold the pairing button on the back of the charging case for about 5 seconds or more.
  • Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
  • When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset. In this case, delete the pairing information for the headset from the connected device and then pair them again.
  • If there is a device nearby that has been connected with the headset using LE Audio before, the device may be automatically connected with the headset when the headset enters pairing mode. Turn off the Bluetooth setting of the device with the connection history, and then pair the headset with a new device.
  • Restart the smartphone, or other connected device, and pair it with the headset again.
  • Reset the headset.
  • Initialize the headset. All of the pairing information will be deleted. Pair the headset and the Bluetooth device again.