Unable to make a connection with a Bluetooth device.
- If your Bluetooth device does not support LE Audio, the headset does not produce sound even when a Bluetooth connection is established. If the headset is connected to this type of device via a Bluetooth connection, initialize the headset and then connect the USB transceiver.
- Check that the headset is turned on.
- If the headset is in the USB transceiver mode, hold your fingers to the touch sensors on both the left and right headset units and switch to the Bluetooth mode.
- Check that the Bluetooth device is turned on and the Bluetooth function is on.
- If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via a Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
- Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
- Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
- If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
- Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
- Reset the headset.
- Initialize the headset. All of the pairing information will be deleted. Pair the headset and the Bluetooth device again.