The headset cannot be operated.

  • You cannot operate the headset when you are not wearing the headset. Put the headset units into your ears to operate.
  • When you change the assignment of the functions to the touch sensors with “INZONE Hub” or the “Sony | Headphones Connect” app, confirm on “INZONE Hub” or the “Sony | Headphones Connect” app that the correct functions are assigned to the touch sensors.
  • When the automatic power off function is set to [OFF] on “INZONE Hub”, wearing detection will continue to work and the symptom may be improved.
  • When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
  • Charge the charging case.
  • Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
  • Note the following when tapping the touch sensor.
    • Hold the headset firmly between your thumb and middle finger to keep the headset from moving when tapping.
    • Tap the center of the touch sensor with the pad of your index finger.
      If you tap with your nail or fingertip, tap the rim of the touch sensor, or forcibly press the touch sensor, the headset may not operate.
  • If you are wearing gloves, remove them before operating.
  • If the surface of your index finger is wet, greasy, dirty, too dry, etc., the headset may not respond well to tapping.
  • If the touch sensor is in the following states, it may not work or may react incorrectly.
    • It is wet with water, sweat, etc.
    • It is touched by hair, wet towels, etc.
  • Reset the headset. This operation does not delete pairing information.
  • If the headset does not operate properly even if you reset the headset, initialize the headset. The pairing information will be deleted. Pair the headset and the device again.