Initializing the headset to restore factory settings
If the headset does not operate correctly even after resetting, initialize the headset.
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Set the headset units into the charging case.
Leave the charging case lid open.
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Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds.
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Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing.
When the initializing is complete, the indicator (green) on the charging case flashes 4 times.
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, remove the headset pairing information from the connected device and pair it again.
If the headset does not operate correctly even after initializing, consult your nearest Sony dealer.
About the instruction manual video
Watch the video for how to initialize.
Hint
- You can also initialize the headset with the “Sony | Headphones Connect” app.
Note
- When the remaining battery charge of the charging case is not sufficient, the headset will not start initializing. Charge the charging case.
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If the indicator (green) on the charging case does not flash 4 times after performing step
, the headset has not been initialized. Try again from step
.
- If you have updated the software after purchasing the headset, the software is retained updated even if you initialize the headset.