Receiving a call

You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection.

  • If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Depending on the connected device or the application you are using, the functions may not work properly even if you try to operate them with the headset.

Ring tone

When you receive an incoming call, a ring tone will be heard from the headset.

You will hear either of following ring tones, depending on your smartphone or mobile phone.

  • Ring tone set on the headset
  • Ring tone set on the smartphone or mobile phone
  • Ring tone only for a Bluetooth connection set on the smartphone or mobile phone
  1. Connect the headset to a smartphone or mobile phone via a Bluetooth connection beforehand.
  2. When you hear a ring tone, tap the left or right unit of the headset or the area near your ear twice quickly (with an interval of about 0.2 seconds) and receive the call.

    Sound will be heard from the headset.

    When you receive an incoming call during music playback, playback pauses and a ring tone will be heard from the headset.

    You can talk using the microphones on the headset.

    Illustration indicating the locations of the microphones (A) on the headset

    A: Microphones (left, right)

    If no ring tone is heard via the headset

    • The headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection status on the smartphone or mobile phone.
    • If music playback does not pause automatically, operate the headset to pause playback.
  3. Operate the smartphone or mobile phone to adjust the volume.
  4. When you finish talking, tap the left or right unit of the headset or the area near your ear twice quickly (with an interval of about 0.2 seconds) to end the call.

    If you received a call during music playback, music playback resumes automatically after ending the call.

Hint

  • When receiving a call when using a smartphone or mobile phone, some smartphones or mobile phones may receive a call on the phone instead of the headset. When using HFP connection, transfer the call to the headset by tapping the left or right unit of the headset or in the area near your ear 3 times quickly (with an interval of about 0.2 seconds), or by using your smartphone or mobile phone.
  • The volume can also be adjusted on the “Sony | Headphones Connect” app.
    The headset volume during a call and during music playback can be independently adjusted. Even if you change the volume during music playback, the volume of a call does not change.
  • You can also talk hands-free even when you are wearing only one headset unit. When you receive an incoming call, answer the call using the headset unit you are wearing. If you put the other headset unit into the other ear while you are talking with only one headset unit, you can talk with both headset units.

Note

  • Depending on the smartphone or mobile phone, when you receive an incoming call while you are listening to music, playback may not resume automatically even if you finish the call.
  • Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset.
  • The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the “Sony | Headphones Connect” app.
Go to Page Top