No sound or only a very low level of sound is heard, no matter which device is selected.
- Check that all connecting cables are inserted to their input/output jacks on the unit, speakers and the devices.
- Check that the unit and all devices are turned on.
- Check that MASTER VOLUME on the unit is not set to [VOL MIN].
- Press SPEAKERS on the unit to select a setting other than [SPK OFF].
- Check that headphones are not connected to the unit.
- Press
to cancel the muting function. - Try pressing the input button on the remote control or turning INPUT SELECTOR on the unit to select the input to which you want to watch.
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When [Control for HDMI] is set to [On] or [Audio Return Channel] is set to either [eARC] or [ARC] in the [HDMI Settings] menu:
- Check that the speaker output setting on the TV is set to “Audio System.” If you want to listen to sound from the TV speaker, set it to “TV Speaker.”
When [Control for HDMI] is set to [Off] and [Audio Return Channel] is set to [Off] in the [HDMI Settings] menu:
- If you want to listen to sound from the TV speaker, set [Audio Out] to [TV + AMP] in the [HDMI Settings] menu. If you cannot play multi-channel audio source, set [AMP]. However, the sound will not be output through the TV speaker.
- Set [Bluetooth Mode] to other than [Transmitter].
- Set [DSD Native] in [Audio Settings] to [Off]. If the speaker assigned as a signal source is not installed, playback is not available during DSD Native playback because content will be played on the target speaker. Also, Zone output is not available because downmix process does not work.
