Unable to turn on the headset.

  • Make sure the battery is fully charged.
  • You cannot turn on the headset when the headset is placed and being charged in the charging case. Remove the headset from the charging case to turn it on.
  • Set the headset into the charging case and close the lid of the charging case.
    You may be able to resolve some issues by setting the headset into the charging case.
  • The Google Assistant or Amazon Alexa feature can be assigned to the headset unit for which the touch sensor has the music playback function assigned. When you want to use the Google Assistant or Amazon Alexa feature on either unit of the headset, assign the music playback function to the headset unit you want to use, and then assign the Google Assistant or the Amazon Alexa feature.
    On the headset unit to which the music playback function is not assigned, the Google Assistant or Amazon Alexa feature cannot be used.
    You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.