Charging cannot be done even if the charging case is connected to a computer.

  • Check that the supplied USB Type-C cable is properly connected to the USB port of the computer.
  • Check that the charging case and the computer are directly connected, not via a USB hub.
  • There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available.
  • Restart the computer and try the USB connection procedure again in cases other than those stated above.