The effect of noise canceling is not sufficient.

  • Make sure that the noise canceling function is turned on.
  • Adjust the headset into a comfortable position.
  • The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
  • Check that the Adaptive Sound Control is turned off.
    Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
  • With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
  • Disable Speak-to-Chat, and check whether the situation has improved.
  • Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].