The headset reacts incorrectly.
- When connected with the computer, depending on the computer application you are using, music playback may not stop even if you remove the headset, but this is not a malfunction. Operate with the computer application to stop the music playback.
- If the operation of the headset changes unintentionally, for example, ambient sound is heard suddenly, check the setting of [Ambient Sound Control] with the “Sony | Headphones Connect” app. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.