The headset does not operate properly.

  • You cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the touch sensor control panel.
  • When you wear the headset with your face up or down, or when you wear the headset upside down, wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation. Wear the headset correctly while facing forward, or press the (power) button briefly.
  • When you wear the headset over a cap, scarf, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads.
  • Reset the headset. This operation does not delete pairing information.
  • If the headset does not operate properly even if you reset the headset, initialize the headset.