Before taking your IC recorder for repair, check it as follows.

  • Check the items listed in “Troubleshooting.”
  • Charge the battery.

    Some problems may be solved when you charge the battery.

  • Check the Sound Organizer 2 help.

    For details on the operation of Sound Organizer 2, refer to the Sound Organizer 2 help.

Should any problem persist after you have made these checks, consult your nearest Sony dealer.

Please access the following support home page to obtain the latest support information about the IC recorder:

For customers in Europe:

For customers in Latin America:

For customers in the U.S.A.:

For customers in Canada:

For customers in other countries/regions:

Note that recorded files may be deleted during repair services.