Refer also to “Notes on use” in the Startup Guide (supplied) for this product.

We use environmentally conscious packaging materials

Environmentally conscious packaging materials were used for the camera and supplied accessories. Due to the characteristics of the packaging materials, note the following points.

  • Powder, etc. from the packaging materials may adhere to the camera or supplied accessories. In this case, remove it with a commercially available blower or cleaning paper before use.
  • The packaging materials will deteriorate with continuous use. Be careful when carrying the product by the packaging.

On the data specifications described in this manual

  • The data on performance and specifications in this manual are based on an ordinary ambient temperature of 25ºC (77°F), except where otherwise indicated.

On operating temperatures

  • Shooting in extremely cold or hot environments that exceed the operating temperature range is not recommended.
  • Under high ambient temperatures, the temperature of the camera rises quickly.
  • When the temperature of the camera rises, the image quality may deteriorate. It is recommended that you wait until the temperature of the camera drops before continuing to shoot.
  • Depending on the camera temperature, the camera may become unable to record movies or the power may turn off automatically to protect the camera. A message will be displayed on the external monitor before the power turns off or you can no longer record movies. In this case, leave the power off and wait until the camera temperature goes down. If you turn on the power without letting the camera cool sufficiently, the power may turn off again, or you may still be unable to record movies.
  • When the power is turned on, the internal temperature of the camera rises even if the camera is not shooting. If the power is turned on for a long time, then the power turns off or you are unable to record movies, leave the power off and wait until the temperature drops sufficiently.

Notes on recording for long periods of time or recording 4K movies

  • During use, the camera may become warm. This is not a malfunction.

Notes on playing movies on other devices

XAVC HS and XAVC S movies can only be played back on compatible devices.

Notes on recording/playback

  • Before you start recording, make a trial recording to make sure that the camera is working correctly.
  • This camera does not have a monitor, so when changing MENU settings or replacing the memory card/lens, etc., make sure that the camera operates correctly by confirming the screen of the external monitor.
  • The recorded image may be different from the image you monitored before recording.
  • Playback of images recorded with your product on other equipment and playback of images recorded or edited with other equipment on your product are not guaranteed.
  • Sony can provide no guarantees in the event of failure to record, or loss of or damage to recorded images or audio data, due to a malfunction of the camera or recording media, etc. We recommend backing up important data.
  • Once you format the memory card, all the data recorded on the memory card will be deleted and cannot be restored. Before formatting, copy the data to a computer or other device.

Notes on installation

  • When installing this product on another device using the tripod screw hole on this product, use a screw less than 5.5 mm (7/32 inches) long (Recommended tightening torque: 2.0 N・m).
  • When using the fixing (M3) screw holes on this product to secure it, use M3 screws less than 4.5 mm (3/16 inches) long (Recommended tightening torque: 0.6 N・m).
  • If you use screws with dimensions other than those specified, you may not be able to secure this product firmly and may damage it.
  • Do not install or use this product in a location or on a device that vibrates violently.
  • Install this product on a flat surface without steps.
  • Regularly check that the mounting is not loose.

Notes on handling memory cards

The temperature of memory cards may rise after saving. This is not a malfunction.

Backing up memory cards

Data may be corrupted in the following cases. Be sure to back up the data for protection.

  • When the memory card is removed, the USB cable is disconnected, or the product is turned off in the middle of a read or write operation.
  • When the memory card is used in locations subject to static electricity or electrical noise.

Database file error

  • If you insert a memory card that does not contain an image database file into the product and turn on the power, the product automatically creates an image database file using some of the memory card’s capacity. The process may take a long time and you cannot operate the product until the process is completed.
  • If a database file error occurs, export all the data to your computer, etc. to save it, and then format the memory card using this product.

Do not use/store the product in the following places

  • In an extremely hot, cold or humid place
    In places such as in a car parked in the sun, the camera body may become deformed and this may cause a malfunction.
  • Storing under direct sunlight or near a heater
    The camera body may become discolored or deformed, and this may cause a malfunction.
  • In a location subject to rocking vibration
    It may cause malfunctions and an inability to record data. In addition, the recording media may become unusable, and recorded data may be corrupted.
  • Near strong magnetic place
  • In sandy or dusty places
    Be careful not to let sand or dust get into the product. This may cause the product to malfunction, and in some cases this malfunction cannot be repaired.
  • In places with high humidity
    This may cause the lens to mold.
  • In areas where strong radio waves or radiation are being emitted
    Recording and playback may not function correctly.
  • In places where salt damage may occur, or where corrosive gas is emitted
    Corrosion of the metal may cause the product to break or fall.

On moisture condensation

  • If the product is brought directly from a cold to a warm location, moisture may condense inside or outside the product. This moisture condensation may cause a malfunction of the product.
  • To prevent moisture condensation when you bring the product directly from a cold to a warm location, first put it in a plastic bag and seal it to prevent air from entering. Wait for about an hour until the temperature of the product has reached the ambient temperature.
  • If moisture condensation occurs, turn off the product and wait about an hour for the moisture to evaporate. Note that if you attempt to shoot with moisture remaining inside the lens, you will be unable to record clear images.

Precaution on carrying

  • Do not hold, hit, or apply excessive force to the lens part.

Notes on handling the product

  • Before you connect the cable to the terminal, be sure to check the orientation of the terminal. Then, insert the cable straight. Do not insert or remove the cable forcefully. This may cause the terminal part to break.
  • The camera uses magnetic parts including magnets. Do not bring objects affected by magnetism, including credit cards and floppy disks, close to the camera.

Notes on handling the Power & Control Cable

  • When inserting or removing the DC plug, hold the connector. Applying excessive force may break the wire.
  • When pulling out the connector (Molex Micro-Fit 3.0) from the camera, be sure to unlock the connector before pulling it out.
  • When not using the Focus, Trigger, and Exposure signal lines, protect them with insulating tapes, etc. to prevent short circuits. Also, when using these signal lines, either protect them with insulating tape or be careful with the routing to prevent short circuits.

On storing

  • Always attach the lens front cap or body cap when you are not using the camera. To prevent dust or debris from getting inside the camera, remove dust from the body cap before attaching it to the camera.
  • If the camera is dirty after use, clean it. Water, sand, dust, salt, etc. left in the camera may cause a malfunction.

Notes on using lenses

  • When replacing the lens, make sure that the camera operates correctly by confirming the screen of the external monitor.
  • When using the power zoom lens, be careful not to get your fingers or any other objects caught in the lens.
  • If you must place the camera under a light source such as sunlight, attach the lens cap to the camera.
  • If sunlight or a strong light source enters the camera through the lens, it may focus inside the camera and cause smoke or fire. Attach the lens cap to the lens when storing the camera. When you shoot with backlighting, keep the sun sufficiently far away from the angle of view. Note that smoke or fire may occur even if the light source is slightly away from the angle of view.
  • Do not directly expose the lens to beams such as laser beams. These may damage the image sensor and cause the camera to malfunction.
  • If the subject is too close, the image may show any dust or fingerprints on the lens. Wipe the lens with a soft cloth, etc.

Notes on the image sensor

If you point the camera at an extremely strong light source while shooting images with a low ISO sensitivity, highlighted areas in the images may be recorded as black areas.

On image data compatibility

This product conforms with DCF (Design rule for Camera File system) universal standard established by JEITA (Japan Electronics and Information Technology Industries Association).

Services and software provided by other companies

Network services, content, and the [operating system and] software of this Product may be subject to individual terms and conditions and changed, interrupted or discontinued at any time and may require fees, registration and credit card information.

Notes on connecting to the internet

To connect the camera to a network, connect it through a router or a LAN port with the same function. Failure to connect in this manner may result in security issues.

Notes on security

  • Depending on the usage environment, unauthorized third parties on the network may be able to access the product. When connecting the camera to a network, be sure to confirm that the network is protected securely.
  • The content of communications may be unknowingly intercepted by unauthorized third parties in the vicinity of the signals. When using wireless LAN communication, implement proper security measures to protect the content of communications.

Notes on the FTP function

Since content, usernames, and passwords are not encrypted using normal FTP, use FTPS if it is available.

Optional accessories

  • It is recommended that you use genuine Sony accessories.
  • Some Sony accessories are only available in certain countries and regions.

Available models and kits

Some models and kits are only available in certain countries and regions.