What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide and try any corrective actions listed.

  • Charge the speaker.

    You may be able to resolve some issues by charging the built-in rechargeable battery.

  • Reset the speaker.

    Unlike when you initialize the speaker, pairing information is not erased.

    The Speaker Add function is canceled. The volume, functions, and other sound settings may also change.

  • Initialize the speaker.

  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.