Unable to connect to Wi-Fi
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Make sure that your Wi-Fi router (access point) is on.
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If you are connected to Wi-Fi network, place the speaker near the Wi-Fi router (access point), and then redo the settings.
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If you are using “Sony | Music Center” on a smartphone, or similar device, to do the speaker’s Wi-Fi settings, connect your smartphone, or similar device, to the Wi-Fi you will be using in advance.
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Confirm whether the settings for the Wi-Fi router (access point) are correct. If the Wi-Fi router’s SSID stealth mode is on, turn it off. For details on the Wi-Fi router’s settings, refer to the Wi-Fi router’s operating instructions.
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Bring the speaker closer to the Wi-Fi router. Devices that use a frequency in the 2.4 GHz band, such as microwaves, BLUETOOTH devices, and digital cordless devices, may be the reason that you cannot connect to Wi-Fi. Move the speaker away from such devices or turn them off.
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The speaker does not support IEEE 802.11ac. Connect using either the 2.4 GHz frequency range (11b, 11g, or 11n) or the 5 GHz frequency range (11a or 11n).
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If there are multiple home networks, check whether the speaker and the computer or smartphone are connected on separate networks.
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If you cannot connect them, even though you did the settings correctly, try the following.
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Turn off the access point (Wi-Fi router), wait for a while, and then turn it back on.
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Turn off the speaker, wait for a while, and then turn it back on.
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