Making a call

You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.

  • If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Depending on the connected device or the application you are using, the functions may not work properly even if you try to operate them with the headset.
  1. Connect the headset to a smartphone or mobile phone via Bluetooth connection.
  2. Operate your smartphone or mobile phone to make a call.

    When you make a call, the dial tone is heard from the headset.

    If you make a call while listening to music, playback pauses automatically.

    If playback is not paused, operate the headset to pause playback.

    You can talk using the microphones on the headset.

    Illustration indicating the locations of the microphones (A) on the headset

    A: Microphones (left, right)

    If no dial tone is heard via the headset

    Use your smartphone or mobile phone or tap the right unit of the headset or the area near your ear 3 times quickly (with an interval of about 0.2 seconds between taps) to transfer the call to the headset.

  3. Operate the smartphone or mobile phone to adjust the volume.
  4. When you have finished your call, tap the right unit of the headset or the area near your ear twice quickly (with an interval of about 0.2 seconds between taps) to end the call.

    If you made a call during music playback, music playback resumes automatically after ending the call.

Hint

  • The headset volume during a call and during music playback can be independently adjusted. Even if you change the volume during a call, the volume of music playback does not change.
  • You can also enjoy hands-free calls even when you are wearing only one unit of the headset. If you put the other unit into the other ear while you are talking with only one unit, you can talk with both units.

Note

  • Depending on the connected device or playback application you are using, when you make a call during music playback, playback may not resume automatically even after you finish the call.
  • Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset.
  • In the factory settings, you cannot adjust the volume with the headset. When using the headset without the functions of the headset changed to [Volume Control] on the “Sony | Headphones Connect” app, adjust the volume on the connected device. The volume can also be adjusted on the “Sony | Headphones Connect” app.
  • Depending on the caller’s voice characteristics or the ambient environmental noises, the audio signal processing that is mounted on the headset may not work well and the call sound quality may be reduced.
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