Your computer does not recognize the camera.
- When the battery level is low, charge the camera.
- Turn on the camera and connect to a computer.
- Use the micro USB cable (supplied).
- Disconnect the micro USB cable (supplied) from both the computer and the camera, and connect it again firmly.
- Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.
- Connect the camera directly to your computer without passing through a USB hub or other device.