Help Guide
Multi Channel AV Receiver
STR-AZ7000ES/STR-AZ5000ES/STR-AZ3000ES
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The receiver is turned off automatically.
If [Auto Standby] is set to [On], set it to [Off].
[PROTECTOR] or [THERMAL] was activated.
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Parts and Controls
Receiver
Front panel (with the front cover attached)
Front panel (without the front cover attached)
Indicators on the display panel
Rear panel (STR-AZ7000ES)
Rear panel (STR-AZ5000ES)
Rear panel (STR-AZ3000ES)
Remote control
Remote control
Remote control buttons that can be operated for each zone
Preparation
About input/output of video signals
Supported audio/video formats
Playable types of audio files
Digital audio formats supported by the receiver
Video formats supported by the receiver
Notes on connections
Notes on connecting cables
About HDMI connections
1. Installing speakers
Speaker installation example
Speaker configuration and speaker pattern settings
Installing 9.1.4-channel speaker system using front wide speakers (for STR-AZ7000ES)
Installing 7.1.6-channel speaker system (for STR-AZ7000ES)
Installing 5.1.5.3-channel speaker system (360RA Reference configuration) (for STR-AZ7000ES)
Installing 7.1.4-channel speaker system (for STR-AZ7000ES/STR-AZ5000ES)
Installing 7.1.2-channel speaker system with two center speakers (for STR-AZ7000ES/STR-AZ5000ES)
Installing 7.1.2-channel speaker system using front Dolby Atmos enabled speakers
Installing 7.1.2-channel speaker system
Installing 7.1-channel speaker system
Installing 5.1.4-channel speaker system using top front and top rear speakers
Installing 5.1.2-channel speaker system using top middle speakers
Installing 7.1-channel speaker system with Zone 2 connection
Installing 5.1.2-channel speaker system with bi-amplifier connection
2. Connecting speakers
How to connect speaker cables
Using the active subwoofers
Connecting 9.1.4-channel speaker system using front wide speakers (for STR-AZ7000ES)
Connecting 7.1.6-channel speaker system (for STR-AZ7000ES)
Connecting 5.1.5.3-channel speaker system (360RA Reference configuration) (for STR-AZ7000ES)
Connecting 7.1.4-channel speaker system (for STR-AZ7000ES/STR-AZ5000ES)
Connecting 7.1.2-channel speaker system with two center speakers (for STR-AZ7000ES/STR-AZ5000ES)
Connecting 7.1.2-channel speaker system using front Dolby Atmos enabled speakers
Connecting 7.1.2-channel speaker system
Connecting 7.1-channel speaker system
Connecting 5.1.4-channel speaker system using top front and top rear speakers
Connecting 5.1.2-channel speaker system using top middle speakers
Connecting 7.1-channel speaker system with Zone 2 connection
Connecting 5.1.2-channel speaker system with bi-amplifier connection
Speaker patterns and terminals to be connected (for STR-AZ7000ES)
Speaker patterns and terminals to be connected (for STR-AZ5000ES)
Speaker patterns and terminals to be connected (for STR-AZ3000ES)
Connecting to Sony wireless rear speakers/subwoofer
3. Connecting a TV
Notes on TV connection
Connecting a TV compatible with the eARC or ARC function using an HDMI jack
Connecting a TV incompatible with the eARC and ARC functions using an HDMI jack
Connecting a TV with jacks other than HDMI jacks
Connecting a TV and a projector using an HDMI jack
Setting TV audio output (when using the eARC/ARC function)
Setting TV audio output (when not using the eARC/ARC function)
When your TV has the S-CENTER SPEAKER IN jack
4. Connecting audio-visual devices and the antennas (aerials)
Connecting devices with HDMI jacks
Connecting devices when an eARC/ARC compatible HDMI jack of your TV is not compatible with the 8K video format
Connecting devices with jacks other than HDMI jacks
Connecting a USB device
Connecting the antennas (aerials)
5. Connecting to the network
Connecting a LAN cable (for wired LAN connections only)
Preparing a wireless LAN antenna (for wireless LAN connections only)
6. Turning on the receiver/preparing the remote control
Inserting batteries into the remote control
Assembling the calibration mic stand
Connecting the calibration microphone
Turning on the receiver
Notes on installing the receiver
7. Setting up the receiver using Easy Setup
About Auto Calibration
Before you perform Auto Calibration
Auto Calibration operation
Selecting the front speakers
Checking Auto Calibration results
Enjoying Video and Sound
Content that can be played on this receiver
How to use the menu of the receiver
Viewing information on the display panel
Playing AV devices
Playing content from a USB device
Enjoying music stored on a USB device
USB specifications and compatible USB devices
Notes on USB devices
Listening to the radio
Listening to FM radio
Presetting FM radio stations (Preset Memory)
Naming preset stations (Preset Name Input)
Tuning to a station directly (Direct Tuning)
Using BLUETOOTH Features
What you can do with BLUETOOTH
®
features
Compatible BLUETOOTH version and profiles
Enjoying audio content using the BLUETOOTH function (Pairing operation)
Controlling a BLUETOOTH device using the remote control
Listening with BLUETOOTH headphones/speakers (Pairing operation)
Using Network Features
Notes on connecting to the Internet
Setting up a wired LAN connection (for wired LAN connections only)
Connecting a LAN cable (for wired LAN connections only)
Setting up a wired LAN connection
Setting up a wireless LAN connection (for wireless LAN connections only)
Preparing a wireless LAN antenna (for wireless LAN connections only)
Setting up a wireless LAN connection
Setting up a wireless network connection Using Sony | Music Center
Playing Music from Streaming Services
Prerequisite: Making the Initial Settings for Chromecast built-in
Playing music with apps compatible with streaming services
Using Spotify
Using Sony | Music Center
Using AirPlay
Enjoying audio content from iTunes or an iPhone/iPad/iPod touch via the network (AirPlay)
Listening to music on your PC on the home network
Listening to Music on your PC via a Home Network
Formats compatible with home networks
Playing content on a Sonos device
Using the Multi-Zone Features
Overview of multi-zone features
What you can do with multi-zone features
Available input sources for each zone
Enjoying video and sound in another room using a TV or another receiver (Zone 2)
Connecting another amplifier in Zone 2
Setting up the Zone 2 (Zone2 Settings)
Enjoying video and sound on the amplifier and TV in Zone 2
Enjoying sound from speakers located in another room (Zone 2)
Connecting 7.1-channel speaker system with Zone 2 connection
Setting up the Zone 2 (Zone2 Settings)
Enjoying sound in Zone 2
Enjoying sound in two rooms (Main zone and Zone 3) using another amplifier
Connecting another amplifier in Zone 3
Setting up the Zone 3 (Zone3 Settings)
Enjoying sound using another amplifier in Zone 3
Enjoying sound effects
Enjoying 360 spatial sound (360 Spatial Sound Mapping)
Using sound fields (Sound Field)
Selecting a sound field (Sound Field)
Selectable sound fields and their effects
Relations between sound fields and speaker outputs
Resetting sound fields to the default settings
Adjusting the equalizer (Equalizer)
Enjoying more natural sound with speakers installed in the ceiling (In-Ceiling Speaker Mode)
Enjoying high-fidelity sound (Pure Direct)
Using the DTS:X Dialog Control function
Using Other Features
Using the receiver by Interlocking with a TV
Operating the receiver by interlocking with a TV (Control for HDMI function)
Operating the receiver by interlocking with a TV compatible with the “BRAVIA” Sync function
Enjoying video and sound with desired way of use
Switching the TVs that output the HDMI video signals
Switching between digital and analog audio (Input Mode)
Using other HDMI or digital audio input jacks (Input Assign)
Saving and recalling various settings (Custom Preset)
About Custom Preset
Saving the settings to a preset
Recalling the settings saved to the scene
Items for which you can save settings and the default values for each item
Saving power during standby mode
Adjusting Settings
Easy Setup
Setting up the receiver using the [Easy Setup]
Input Settings
Changing the name for each input (Name)
Changing the assignment and display for the input jacks
Switching between digital and analog audio (Input Mode)
Using other HDMI or digital audio input jacks (Input Assign)
Configuring various input settings (Settings1)
Configuring various input settings (Settings2)
Speaker Settings
Switching the speaker configuration (Speaker Configuration Selection)
Checking saved speaker configuration information (Speaker Configuration Information)
Performing Auto Calibration (Auto Calibration Settings)
Calibrating the phase characteristics of the speakers (Automatic Phase Matching)
Selecting the Auto Calibration type (Calibration Type)
Selecting a wireless speaker connection mode (Link mode)
Connecting wireless speakers manually (Start manual linking)
Checking the connection status of wireless speakers (Check wireless connection)
Setting to the optimum frequency for wireless speaker connection (RF Channel)
Selecting the playback quality of the wireless speaker (Wireless Playback Quality)
Checking the software version of the wireless speakers (Software Version)
Outputting the center speaker part of the sound from the TV speakers (TV Center Speaker Mode)
Lifting up the sound of the center speaker (Center Speaker Lift Up)
Enjoying more natural sound with speakers installed in the ceiling (In-Ceiling Speaker Mode)
Manual Speaker Settings
Outputting a test tone from each speaker (Test Tone)
Adjusting the speaker level (Level)
Adjusting the equalizer (Equalizer)
Setting the distance from the listening position to the screen and each speaker (Distance from Listening Position)
Setting the distance between the screen and each speaker (Distance from the Screen)
Setting the height of the screen, listening position, and each speakers (Height)
Adjusting the speaker size (Size)
Setting the crossover frequency of the speakers (Crossover Frequency)
Assigning wireless speakers (Wireless Speaker Assign)
Assigning the surround back speaker terminals (Surround Back Speaker Assign)
Setting the height speaker terminals assignment (Height1 Speaker Assign/Height2 Speaker Assign/Height3 Speaker Assign)
Selecting the speaker pattern (Speaker Pattern)
Checking the speaker position and the corresponding speaker terminals (Speaker Connection Guide)
Selecting the speaker impedance (Speaker Impedance)
Selecting the unit of measurement (Distance Unit)
Network Settings
Setting up a network (Internet Settings)
Checking the network information (Network Connection Status)
HDMI Settings
Upscaling video signals to 4K/8K (4K/8K Upscaling)
Controlling HDMI devices (Control for HDMI)
Turning off the receiver and connected devices simultaneously with the TV (System Power Off function) (Standby Linked to TV)
Enjoying content of a connected device without turning on the receiver (Standby Through)
Enabling the eARC/ARC function (Audio Return Channel)
Setting the HDMI audio signal output of connected devices (Audio Out)
Setting the Zone 2 HDMI audio output of connected devices (Zone2 Audio Out)
Setting the level of the subwoofer (Subwoofer Level)
Selecting the method to use the HDMI OUT B (ZONE 2) jack (HDMI OUT B Mode)
Check information about the monitor connected via HDMI (Monitor Information)
Speeding up the display when switching the HDMI input (Fast View)
Setting HDMI signal formats (HDMI Signal Format)
Displaying the video from external input while watching TV (Video output for PIP/PBP-displayed TV)
Audio Settings
Enjoying 360 spatial sound (360 Spatial Sound Mapping)
Calibrating speaker positioning (SpeakerRelocation / PhantomSurroundBack)
Enabling the direct playback of DSD signals (DSD Native)
Enjoying high-fidelity sound (Pure Direct)
Setting the low-pass filter for the subwoofer output (Subwoofer Low Pass Filter)
Synchronizing audio with video output (A/V Sync)
Selecting the language of digital broadcasts (Dual Mono)
Making small sounds easier to hear (Audio DRC)
Upmixing the 2-channel sound source (Upmixer)
Selecting virtual sound effects (Virtualizer)
Changing the IMAX Mode setting for IMAX Enhanced content playback (IMAX Mode)
Adjusting the crossover frequency settings for IMAX Enhanced content playback (IMAX Adjustment)
Zone Settings
Setting up the Zone 2 (Zone2 Settings)
Setting up the Zone 3 (Zone3 Settings)
Presetting the volume in the main zone (Main Preset Volume)
Limiting the volume for the main zone (Main Max Volume)
Presetting the volume in Zone 2/3 (Zone2 Preset Volume/Zone3 Preset Volume)
Limiting the volume for Zone 2/3 (Zone2 Max Volume/Zone3 Max Volume)
Setting the volume control for Zone 2/3 (Zone2 Line Out/Zone3 Line Out)
Bluetooth Settings
Selecting the BLUETOOTH mode (Bluetooth Mode)
Checking the BLUETOOTH device list (Device List)
Setting the connection quality for listening to audio of a mobile device using this receiver (Bluetooth Connection Quality)
Setting the BLUETOOTH sound quality (Wireless Playback Quality)
System Settings
Selecting the language (Language)
Displaying the information on the screen when any settings are changed (Auto Display)
Turning on the receiver via the network or BLUETOOTH function (Network/Bluetooth Standby)
Setting the receiver to switch to standby mode automatically (Auto Standby)
Changing the volume display (Volume Display)
Switching the brightness of the display panel (Dimmer)
Assigning a name to the receiver (Device Name Setting)
Checking the software version and MAC address of the receiver (System Information)
Checking software license information (Software License Information)
Setting the FM station receiving mode (FM Mode)
Presetting the gain level of the FM tuner (Preset Gain Level)
Naming preset stations (Preset Name Input)
Install Settings
Turning on control mode for maintenance (External Control)
Switching on/off the 12V trigger output (Trigger1/Trigger2/Trigger3) (for STR-AZ7000ES/STR-AZ5000ES)
Switching on/off the 12V trigger output (Trigger) (for STR-AZ3000ES)
Displaying a test screen (Test Picture for HDMI OUT A/Test Picture for HDMI OUT B)
Locking settings of the receiver (Settings Lock)
Saving the settings to a USB flash drive (Save/Load)
Software Update
Updating the software (Software Update)
Resetting
Reverting to the factory default settings
Using the menu on the display panel
Operating the receiver with the menu on the display panel
Menu list (on the display panel)
Setting up through a web browser
Troubleshooting
If the receiver does not work properly
Error messages
[PROTECTOR] or [THERMAL] appears on the display panel.
[FAILURE CORRUPTED FILE] appears on the display panel.
[Overload has been detected.] appears on the TV screen.
List of messages after Auto Calibration measurements
General
The receiver is turned off automatically.
Cannot find an available input when connecting several digital devices.
The receiver does not turn on even when the TV is turned on.
The receiver turns off when the TV is turned off.
The receiver does not turn off even when the TV is turned off.
Image
No image appears on the TV screen.
4K or 8K content cannot be displayed at the same resolution as the source.
No image is output to the TV from the connected HDMI device when the receiver is in standby mode.
The home menu does not appear on the TV screen.
HDR (High Dynamic Range) images cannot be displayed in HDR mode.
The indicator on the display panel turns off.
Image does not appear on the TV screen when the receiver is not turned on.
When the language for the on-screen display of the TV is changed, the on-screen display language of the receiver is changed simultaneously.
Sound
No sound or only a very low level of sound is heard, no matter which device is selected.
There is severe humming or noise.
No sound or only a very low level of sound is heard from specific speakers.
No sound is heard from the wireless speaker (not supplied).
Sound heard from the wireless speaker (not supplied) is unstable.
The sound is interrupted.
When a TV is connected to the receiver via an HDMI OUT A jack that supports the eARC or ARC function, sound from the TV is not output from the speakers connected to the receiver.
The center component of the audio is not output from the TV when using the TV as a center speaker by connecting the S-CENTER OUT jack of the receiver to the S-CENTER SPEAKER IN jack of the TV. (The Acoustic Center Sync function is not working)
Cannot select the desired input for playback in Zone 2 or Zone 3.
No sound is heard from the active subwoofer or the center speaker.
There is no sound from a specific device.
The Dolby Atmos-compatible sound played back on the TV is not output from the receiver.
The left and right sound is unbalanced or reversed.
Dolby Digital or DTS multi-channel sound is not reproduced.
The surround effect cannot be obtained.
A test tone is not output from the speakers.
A test tone is output from a different speaker than the speaker displayed on the TV screen.
No sound is output to the TV from the connected HDMI device when the receiver is in standby mode.
TV sound cannot be heard from the speakers connected to the receiver.
Image and sound are not output from the TV when the receiver is not turned on.
The sound is output from both the receiver and the TV.
There is a time gap between the visual display on the TV and the audio output from the speaker connected to the receiver.
Tuner
The FM reception is poor.
The FM stereo reception is poor.
You cannot tune to radio stations.
USB devices
Are you using a compatible USB device?
When the music on the USB device is played back, there is noise, skipping, or distorted sound.
A USB device is not recognized.
Playback does not start.
A USB device cannot be connected to the USB port.
Erroneous display.
An audio file cannot be played.
Network connection
Cannot connect to the network.
Home network
Cannot connect to the home network.
Playback does not start, or the player does not automatically proceed to the next track or file.
The sound skips during playback.
[There is no playable file.] appears.
Cannot play copyrighted files.
Cannot select a previously selected track.
Controller devices or applications on the home network cannot connect to the receiver.
The receiver cannot be turned on by devices on a network.
AirPlay
The receiver cannot be found from an iPhone/iPad/iPod touch or iTunes.
The sound skips during AirPlay playback.
AirPlay cannot be used.
Music services
Cannot connect the receiver to a service.
The sound skips.
BLUETOOTH device
Pairing cannot be done.
Cannot make a BLUETOOTH connection.
The sound skips or fluctuates, or the connection is lost.
The sound of your BLUETOOTH device cannot be heard.
Severe humming or noise.
Cannot control the receiver using a Sony | Music Center.
“BRAVIA” Sync (Control for HDMI)
The Control for HDMI function does not work.
TV sound cannot be heard from the speakers connected to the receiver (eARC/ARC).
Remote control
The remote control does not function.
If the problem is not solved
Reverting to the factory default settings
Resetting sound fields to the default settings
Customer support websites
Other Information
Trademarks and Licenses
