No sound or only a very low level of sound is heard, no matter which device is selected.
- Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices.
- Check that the receiver and all devices are turned on.
- Check that MASTER VOLUME on the receiver is not set to [VOL MIN].
- Press SPEAKERS on the receiver to select a setting other than [SPK OFF].
- Check that BLUETOOTH headphones are not connected to the receiver.
- Press
(muting) to cancel the muting function. - Try pressing the input button to select the input to which you want to watch.
- When [Control for HDMI] is set to [On] or [Audio Return Channel] is set to either [eARC] or [ARC] in the [HDMI Settings] menu:
- Check that the speaker output setting on the TV is set to “Audio System.” If you want to listen to sound from the TV speaker, set it to “TV Speaker.”
When [Control for HDMI] is set to [Off] and [Audio Return Channel] is set to [Off] in the [HDMI Settings] menu: - If you want to listen to sound from the TV speaker, set [Audio Out] to [TV + AMP] in the [HDMI Settings] menu. If you cannot play multi-channel audio source, set [AMP]. However, the sound will not be output through the TV speaker.
- Check that the speaker output setting on the TV is set to “Audio System.” If you want to listen to sound from the TV speaker, set it to “TV Speaker.”
- Set [Bluetooth Mode] to other than [Transmitter].
- Set [DSD Native] in [Audio Settings] to [Off]. If the speaker assigned as a signal source is not installed, playback is not available during DSD Native playback because content will be played on the target speaker. Also, Zone output is not available because downmix process does not work.
