Troubleshooting

If a problem occurs, check the following to help resolve the issue.

Power supply

Symptom Cause Solution
The unit does not power on. No battery pack is mounted and no power is supplied to the DC IN connector. Mount a battery pack or connect to AC power using an AC adaptor.
The battery pack is fully discharged. Replace the battery pack with a fully charged one.
The power supply cuts out while operating. The battery pack is discharged. Replace the battery pack with a fully charged one.
The battery pack becomes discharged very quickly. The ambient temperature is very low. This is due to the battery characteristics and is not a defect.
The battery pack is inadequately charged. Recharge the battery pack.
If the battery pack is quickly discharged even after you charged it fully, it may be close to the end of its life. Replace it with a new one.

Recording/playback

Symptom Cause Solution
Recording does not start when you press the record START/STOP button. The memory card is full. Replace the memory card with one having sufficient space.
Audio recording is not possible. The AUDIO LEVEL dials (CH1/CH2) are set to the minimum level. Adjust the AUDIO LEVEL dials (CH1/CH2).
The recorded sound is distorted. The audio level is too high. Adjust the AUDIO LEVEL dials (CH1/CH2).
The recorded sound has a high noise level. The audio level is too low. Adjust the AUDIO LEVEL dials (CH1/CH2).
When an external microphone is selected, also adjust [Audio] – [Audio Input] – [INPUT1 MIC Reference]/[INPUT2 MIC Reference] in the full menu.
Clips cannot be played back. The clip is being edited. Clips cannot be played back if you have modified file names or folders, or edited the clip on a computer. This is not a malfunction.
The clip is being recorded on another device. Clips recorded on other devices may not be played back, or displayed in incorrect size. This is not a malfunction.

External devices

Symptom Solution
The computer does not recognize the unit. Turn USB tethering off and then reconnect the unit and computer.
Disconnect the USB cable from the computer, then connect it again securely.
Disconnect the USB cable from your computer, reboot your computer, and connect the computer and unit again using the correct procedure.
Disconnect the USB cable from the unit, then connect it again securely.
Clips cannot be loaded on the computer. Disconnect the USB cable from the computer, restart the unit, and then connect it again.
Application software must be installed to load clips on your computer.

Wireless LAN

Note

  • Obstructions and electromagnetic interference between the unit and wireless LAN router or mobile device, or the ambient environment (such as wall materials) could shorten the communication range or prevent connections altogether. If you experience these problems, check the connection/communication status after moving the unit to a new location so that the unit and wireless router/mobile device are closer together.
Symptom Solution
A mobile device cannot access the unit.
  • Check the wireless LAN router connection (IP address, etc.).
  • The communication setting between the access point clients may be invalid. For details, refer to the operation manual for the wireless LAN router.
You cannot log in to the unit. Check the user name and password that you set.

Internet connection

Symptom Solution
File transfer fails. The user name and password of the server may not be correct.
Input the correct user name and password.
File transfer is not available. Signal condition may be poor.
Move to another location and try again.
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