Restrictions

  • On some mobile devices, interlaced images cannot be previewed using this app.
  • Use USB tethering on the smartphone on which this app is installed when connecting to a camera. Wi-Fi tethering is not recommended.
  • Only camera models that support QR code connection can be connected using a QR code.
  • In iOS, this app cannot operate in the background. Set this app to operate in Malfunction Prevention mode, as required, to transfer clips or perform other tasks.
  • Only cards in exFAT format or FAT format can be loaded from a card reader using this app. UDF format is not supported. Also, exFAT format may not be supported depending on the mobile device.
  • When connected to C3 Portal, it may be necessary to log in again, depending on the operation on the cloud service side, even if you have not logged out from this app.
  • Logging in is not possible if the free capacity on your mobile device is 1 GB or lower. Clear some space to increase the free capacity so that it is above 1 GB, and then log in.
  • While using this app, do not change any operating system settings, other than the tethering setting.
  • When setting a clip name using a camera, do not enter leading space characters in the clip name.
  • When shooting in chunk file transfer mode, make sure that the number of clips does not exceed the maximum limit on the camera.
    In chunk file transfer mode, proxy data is automatically divided into chunks. When the maximum limit on the number of clips on the camera is reached due to shooting for an extended time, all files (comprising the files before reaching the limit) may not be uploaded successfully.
    For details about the maximum limit on the number of files, refer to the operating instructions of the camera.
  • When shooting in chunk file transfer mode, do not shoot for periods of 4 hours or longer.
  • When connected to C3 Portal, it may take some time for essence mark information of a clip uploaded from this app to be reflected on the preview screen. In this case, wait for a short while and then check again.
  • The use of this app and the Content Browser Mobile application at the same time is not recommended.
  • Hidden files cannot be imported from a card reader using this app. To import a hidden file, change the file name.
  • If the iOS app version is 2022.2, file request codes for Ci and associated clip information stored in the app are lost when updating to the latest version of the app.
    Upload the clips associated with the file request code to Ci or make sure the original clips are still in the camera before updating.
    When uploading to Ci is required after the update, re-enter the file request code and transfer the clips from the camera again.
  • If the file information on the media of the camera is changed using a computer or other device, the operation of each function of this app is not guaranteed.
  • When the same user account is logged in to this app simultaneously from multiple devices, unexpected problems may occur.
  • If using this app on an iOS device, if you move this app to the background while transferring a clip from an α-series camera to this app and then bring the app to the foreground again, the name of the clip being transferred may have a numeric prefix of the form “_1” or “_2” added.
Go to Page Top