No sound or only a very low level of sound is heard, no matter which device is selected.
- Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices.
- Check that the receiver and all devices are turned on.
- Check that MASTER VOLUME on the receiver is not set to [VOL MIN].
- Check that SPEAKERS on the receiver is not set to [SPK OFF].
- Check that headphones are not connected to the receiver.
- Press
to cancel the muting function. - Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the device of your choice.
- If you want to listen to sound from the TV speaker, set [Audio Out] to [TV + AMP] in the [HDMI Settings] menu. If you cannot play multi-channel audio source, set to [AMP]. However, the sound will not be output through the TV speaker.
- Sound may be interrupted when the sampling frequency, number of channels or audio format of audio output signals from the playback device is switched.
- If you are listening with BLUETOOTH headphones, check that the [Bluetooth Mode] is not set to [Receiver] or [Off] in the [Bluetooth Settings] menu.
- If you set the speaker pattern to a setting that does not have center speaker, no sound is output from the center speaker when [DSD Native] is set to [On] and a DSD multi-channel source is played back.
- If you set the speaker pattern to a setting that does not have surround speakers, no sound is output from the surround speakers when [DSD Native] is set to [On] and a DSD multi-channel source is played back.
- No sound is output from the Zone 2/3 speakers if [DSD Native] is set to [On] and a DSD file is played back in Zone 2/3.
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When you use the Wireless Surround function by connecting wireless speakers, note the followings:
- Depending on the input signal, you may not be able to obtain an immersive surround-sound effect.
- Depending on the program or disc, audio signals for the surround channels may be output at a very low level.
- When you play content that supports copyright protection technology (HDCP, etc.), it may not be output from the receiver.
- Check the surround speaker connection by selecting [Setup] - [Wireless Surround Settings] - [Surround Speaker Connection Check].
- Adjust the volume level of the surround speakers by selecting [Setup] - [Speaker Settings] - [Level].
- You cannot use the Wireless Surround function and the AirPlay function at the same time. If you start AirPlay playback while using the Wireless Surround function, the Wireless Surround function will be deactivated automatically, and if you activate the Wireless Surround function during AirPlay playback, AirPlay playback will stop automatically.
