You cannot hear a person on a call./ The volume of a caller’s voice is low.

  • Make sure that both the player and the connected device (i.e., smartphone) are turned on.
  • Turn up the volume on the connected device if the volume is too low.
  • Check the audio settings of the Bluetooth device to make sure that the player outputs sound during a call.
  • Re-establish the connection using the Bluetooth device. Select HFP or HSP for the profile.

The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.