No sound or only a very low level of sound is heard, no matter which device is selected.
- Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices.
- Check that the receiver and all devices are turned on.
- Check that MASTER VOLUME on the receiver is not set to [VOL MIN].
- Press SPEAKERS on the receiver to select a setting other than [SPK OFF].
- Check that headphones are not connected to the receiver.
- Press
to cancel the muting function. - Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the input to which you want to listen.
- If you want to listen to sound from the TV speaker, set [Audio Out] to [TV + AMP] in the [HDMI Settings] menu. If you cannot play multi-channel audio source, set to [AMP]. However, the sound will not be output through the TV speaker.
- Sound may be interrupted when the sampling frequency, number of channels or audio format of audio output signals from the playback device is switched.
- If you are listening with BLUETOOTH headphones/speakers, check that the [Bluetooth Mode] is set to [Transmitter] in the [Bluetooth Settings] menu.
- If you set the speaker pattern to a setting that does not have center speaker, no sound is output from the center channel when [DSD Native] is set to [On] and a DSD multi-channel source is played back.
- If you set the speaker pattern to a setting that does not have surround speakers, no sound is output from the surround channels when [DSD Native] is set to [On] and a DSD multi-channel source is played back.
- If you set the sound field to [2ch Stereo], no sound is output from the center channel and surround channels when [DSD Native] is set to [On] and a DSD multi-channel source is played back.
- DSD signals from [USB] or [Home Network] cannot be output to the Zone 2 speakers if you set [DSD Native] to [On] in the [Audio Settings] menu.
