Error/Warning Messages
If a warning, caution, or operating condition that requires confirmation occurs on the unit, a message is displayed in the camera image panel, and the POWER lamp and NETWORK lamp on the front panel and the recording/tally lamp start blinking.
Note
- The recording/tally lamp blinking indication is enabled only when both [Technical] – [Tally] – [Tally Control] is set to [Internal] and [Tally Lamp Brightness] is not set to [Off] in the web menu or camera menu.
Error messages
If the POWER lamp and NETWORK lamp are blinking as described below, take the following measures.
| POWER lamp | NETWORK lamp | Cause and solution |
|---|---|---|
| Blinking orange slowly | Blinking green slowly | The unit cannot operate normally. For details, see [Maintenance] – [System Log] in the web menu. If the problem persists even after putting the unit in standby mode or turning the power off and then on again, contact your Sony service representative. |
| Blinking orange rapidly | Blinking green rapidly | A malfunction occurred on the unit. Contact your Sony service representative. |
The unit will stop operation when the following display occurs.
| Message display | Recording/tally lamp | Cause and solution |
|---|---|---|
| E + error code | High-speed blinking | Indicates an abnormality in the unit. Recording stops, even if ●REC is displayed in the camera image panel. Turn off the unit, and check for any problem with connected devices, cables, or media. If the error persists when the unit is turned on again, contact your Sony service representative. An error display or warning sound may not occur depending on the status of the unit. |
Warning messages
Follow the instructions provided if the following display occurs.
| Message display | Recording/tally lamp | Cause and solution |
|---|---|---|
| [Temperature High] | Blinking | The internal temperature is high. Turn off the unit and allow it to cool down before operating it again. |
| [Media Temperature High] | Blinking | The temperature of the CFexpress card is high. Replace the card or allow it to cool down before using it again. |
| [Voltage Low] | Blinking | The DC IN voltage is low (level 1). Check the power source. |
| [Pan-Tilt has overloaded.] | Blinking | The pan/tilt mechanism is overloaded. Check the unit to make sure there are no obstacles or other issues. |
| [Insufficient Voltage] | High-speed blinking | The DC IN voltage is too low (level 2). Media recording/playback, PTZ auto framing, pan/tilt operation stops and is unavailable. Turn off the power, and increase the power supply voltage or use a shorter cable, and reconnect the power.1) |
| [Media Near Full] | Blinking | The remaining capacity on the memory card is getting low. Replace at the earliest convenience. |
| [Media Full] | High-speed blinking | Clips could not be recorded or copied because there is no remaining capacity on the memory card. Replace immediately. |
| [Clips Near Full] | Blinking | The number of additional clips that can be recorded on a memory card is getting low. Replace at the earliest convenience. |
| [Clips Full] | High-speed blinking | The maximum number of clips that can be recorded on the memory card has been reached. Recording or copying more clips is not possible. Replace immediately. |
| [Last Clip Recording] | Blinking | The clip currently recording is the last clip that can be recorded, as the maximum number of clips has been reached. Prepare a new memory card. |
| [Media(A) Life Near End]2) | Blinking | The memory card is approaching the end of its life. Replace at the earliest convenience. |
| [Media(A) Life End]2) | High-speed blinking | The memory card has reached the end of its life. Replace immediately. |
| [Media(A) Near Full]2) | Blinking | When using the Simul Rec function |
| [Media(A) Full]2) | High-speed blinking | When using the Simul Rec function |
| [Media(A) Clips Near Full]2) | Blinking | When using the Simul Rec function |
| [Media(A) Clips Full]2) | High-speed blinking | When using the Simul Rec function |
| [Media(A) Last Clip Rec]2) | Blinking | When using the Simul Rec function |
1)The displayed DC IN voltage value indicates the voltage at the connector block. The voltage may temporarily drop due to large load fluctuations. If the voltage value varies significantly from the power supply voltage, use a shorter, thicker cable or increase the power supply voltage.
2)“(B)” is displayed for the card in slot B.
Caution and operation messages
The following caution and operation messages may appear in the center of the screen. Follow the instructions provided to resolve the issue.
| Display message | Cause and solution |
|---|---|
| [Backup Battery End] [Please Change] |
The remaining capacity of the backup battery is insufficient. Connect the unit to a power supply for at least 24 hours to charge the backup battery. |
| [Unknown Media(A)]1)
[Please Change] |
A memory card that has been partitioned or a memory card containing more clips that can be handled by the unit was inserted. The card cannot be used in the unit, and must be replaced. |
| [Cannot Use Media(A)]1)
[Unsupported File System] |
A card using a different file system or an unformatted card was inserted. The card cannot be used in the unit, and must be replaced or formatted using the unit. |
| [Media Error] [Media(A) Needs to be Restored]1) |
An error occurred on the memory card, and the card must be restored. Restore the memory card. |
| [Media Error] [Cannot Record to Media(A)]1) |
The memory card may be damaged, and can no longer be used for recording. Playback is possible, so making a copy and replacing the memory card is recommended. |
| [Media Error] [Cannot Use Media(A)]1) |
The memory card may be damaged, and can no longer be used for recording or playback. The card cannot be used in the unit, and must be replaced. |
| [Media(A) Error]1)
[Recording Halted] [Playback Halted] |
Recording and playback was stopped because an error occurred while using the memory card. If the problem persists, replace the memory card. |
| [Media Reached Rewriting Limit] [Change Media(A)]1) |
The memory card has reached the end of its life. Make a backup, and replace the card immediately. If you continue using the card, the card may not be able to record or play. For details, refer to the operating instructions for the memory card. |
| [The specified address is invalid.] | The specified address is invalid. Check that the setting is correct. |
| [Cannot Use Specified Port Number] | The specified port number is invalid. Check that the setting is correct. |
| [Cannot add auto upload job of Proxy file because maximum number of upload jobs was reached.] | The maximum number of transfer jobs has been reached. Clear any unwanted jobs. The auto upload destination setting for proxy files may also be incorrect. Check that the setting is correct. |
| [Fan Stopped] | Fan has stopped running. Check that there is no dust or foreign matter. If the error persists after removing any dust or foreign matter, contact your Sony service representative. |
1)“(B)” is displayed for the card in slot B.
RTMP streaming error information
The following error information may be displayed on the unit. Perform the following actions, as required.
| Error code | Description | Solution | |
|---|---|---|---|
| RTMP | RTMPS | ||
| 1002 1004 |
2002 2004 |
Cannot connect to RTMP server. | Check that the server URL setting is correct. Check the network connection. |
| 1003 | 2003 | Cannot resolve the domain name. | Check that the server URL setting is correct. Check the DNS server connection. |
| – | 2005 2008 |
CRL error | Check that the server URL setting is correct. Check that the connection destination is a trusted site. |
| 2006 | CA certificate error | Check that the clock setting is correct. Check that the CA certificate is correct. |
|
| – | 2007 | A CA certificate is not installed. Server certificate authentication error. |
Install an CA certificate. Check that the connection destination is a trusted site. |
| 4002 | RTMP session was disconnected. | The unit may have been disconnected on the RTMP server side. Check that the settings match the recommended codec parameter of the service. |
|
| 4003 | The network connection quality is low. | Check the network connection. | |
| Other | Other errors. | ||
SRT streaming error information
The following error information may be displayed on the unit. Perform the following actions, as required.
| Error code | Description | Solution |
|---|---|---|
| SRT-Caller | ||
| 1001 | Unexpected error | The unit may not be operating normally. Power cycle the unit. |
| 1002 | Communication disconnected due to change in settings | Communication was disconnected because the settings were changed. Re-establish the connection. |
| 5001 | Unexpected error | The unit may not be operating normally. Power cycle the unit. |
| 5005 | Connection failure | Check that the connection destination setting is correct. |
| 5006 | Encryption error | Check that the encryption setting is correct. |
| 5007 | Unexpected error | The unit may not be operating normally. Power cycle the unit. |
| 5008 | Unexpected error | |
| 5009 | Transmission failure | The unit was disconnected during communication. Check the network connection. |
TP1001804718
