Color Video CameraBRC-AM7

Power supply

Image output

Remote controller

Infrared remote control

RM-IP500

Web App

Symptom	Cause	Solution
Cannot connect using a web browser.	A category 5e or higher LAN cable is not connected.	Connect a Category 5e or higher LAN cable.
	Not connected to LAN correctly or connected network is not operating normally.	Check that the Link LED for the LAN connector is lit. If the Link LED is not lit, contact your network administrator.
	The power supply for the camera is not connected.	See “Unit does not power on” in the “Power supply” section above.
	A valid IP address is not configured for the unit.	Perform a network reset. For details about reseting network settings, see “Resetting Unit Settings.”
		Set the unit to fixed IP address mode and connect it directly to a computer set to 192.160.0.200 or other unique address. Specify 192.160.0.100 in a web browser to open the Web App. For details, see “Connecting the Unit to a Network Device Via Wired Connection.”
	The configured IP address is in use on another device.	Check that the IP addresses of peripheral devices are unique.
		First, connect the unit directly to a computer on which a web browser is open, and then start the unit in fixed IP address mode. For details, see “Connecting the Unit to a Network Device Via Wired Connection.”
	An IP address conflict occurred because a device configured to fixed IP address mode was connected to the same network.	Set SETUP switch 8 (fixed IP address mode) to the OFF position on the unit and reboot the unit.
	The configured subnet mask does not match the used network subnet.	Perform a network reset. For details about reseting network settings, see “Resetting Unit Settings.”
	The unit is being accessed on the same local network via a proxy server.	Change the configuration so that a proxy server is not used.
	The configured default gateway for the unit is incorrect.	Perform a network reset. For details about reseting network settings, see “Resetting Unit Settings.”
	The entered URL is incorrect.	Enter the correct URL and try again. For the URL of the Web App, see “Accessing the Web App from a Web Browser.”
	The HTTP port is incorrect.	Display the camera menu on an external monitor and check the setting of [Network] – [Wired LAN] – [HTTP Port]. If a value other than 80 is configured, add the HTTP port number to the host name or IP address entered in the web browser. Example: If HTTP Port is set to 8080, enter http://<IP Address>:8080
	The HTTP port number of the unit is being filtered or blocked.	Change the HTTP port number of the unit to a port that is not being filtered or blocked.
	Old cache of the web browser is having an adverse effect.	Delete the cache from the web browser.
Cannot connect to the Web App using the 2D code (QR code).	The device being used does not support mDNS.	Use a device that supports mDNS. If using a device that does not support mDNS, enter the IP address directly into the web browser.
	The tablet or computer is connected to a different network than the camera.	Connect the tablet or computer to the same local network as the unit.
Cannot connect to the Web App by manually entering the URL.	The device being used does not support mDNS.	Use a device that supports mDNS.
	The tablet or computer is connected to a different network than the camera.	Connect the tablet or computer to the same local network as the unit.
The authentication screen is displayed continuously.	The correct user name or password was not entered.	Enter the registered user name and password. If you have forgotten the registered user information, see “RESET switch” in “Connector Block” to initialize the user information for network connection.
	The user name and password were changed by a user logged in using another web browser.	Check the correct user name and password with the unit administrator.
Camera image is not displayed in the Web App.	The HDMI output of the camera is set to 720×480 or 720×576.	Change the resolution of the HDMI output of the unit.
	An HDMI monitor that does not support the HDMI output signal of the camera is connected.	Remove the HDMI monitor or use an HDMI monitor that supports the HDMI output settings.
	The unit was rebooted and the session was disconnected.	Wait about one minute and reload the web browser.
	Old cache of the web browser is having an adverse effect.	Delete the cache from the web browser.
Resolution of the camera image displayed in the Web App is low.	The resolution for video stream 3 used by the Web App is set low.	Increase the value using [Stream] – [Video Stream] – [Size 3] in the web menu.
Camera menu does not appear when you press the [Menu] button.	The camera menu is configured so that it is not being embedded in the SDI2/HDMI output signal.	Set [Monitoring] – [Output Display] – [SDI2/HDMI/Stream] to [On] in the web menu.
Value of a setting on the settings screen is not updated/displayed properly.	The settings screen of the Web App does not automatically reflect the settings changed in another Web App.	Press the [Reload] button at the bottom of the settings screen of the Web App. The values of the settings on the displayed setup screen are reloaded and updated.
	The settings of temporary Internet files are having an affect.	Delete the cache from the web browser.
Cannot download configuration file or log.	The download file function of the web browser is disabled.	Enable the download file function of the web browser.
Settings screen of the Web App is accessible, but cannot perform operations on the live operation screen and playback operation screen.	The Web App operation screen is locked.	Set the operation lock switch at the top right in the Web App to the (Operation Unlock) position.
Web App screen takes some time to display.	The streaming image of the unit is being viewed by multiple users simultaneously.	Reduce the number of users that can access the Web App simultaneously.
Image is distorted or jerky.	The video information is not transmitted properly due to congestion in the communications path.	Reduce the streaming bit rate, set [Video Stream 3] – [Size] to the smallest option, or reduce the frame rate to create a margin in the communications band.
	Multiple web browsers are running on the tablet and are occupying memory.	Close any web browsers that are running in the background.
	Too many web browser tabs are open, slowing down operation.	Close any tabs not being used.
	Excessive accumulation of web browser cache and browsing history is slowing down operation.	Delete the cache of the web browser.

Shooting

Pan/tilt

Symptom	Cause	Solution
Camera does not stop in the expected position.	Cannot execute pan/tilt reset.	Execute a pan/tilt reset as described in “Resetting the Pan/Tilt.”
	An unexpected force was applied to the camera head, causing a pan/tilt control error.
Camera does not return to the front when the (Pan/tilt home) button is pressed.	Ceiling mount setting has been activated.	Set [Pan-Tilt] – [P/T Direction] – [Ceiling] in the web menu according to the actual installation, and then turn the unit on again. When mounted on a ceiling, the connector block will be at the front of the camera.
Pan/tilt operation is restricted.	Pan/tilt range limit is configured.	Clear the pan/tilt range limit settings, as required, as described in “P/T Range Limit.”
	A pan/tilt error occurred.	Execute a pan/tilt reset as described in “Resetting the Pan/Tilt.”
Pan/tilt operation moved in the opposite direction.	The ceiling mount setting is different than the actual mounting state.	Set [Pan-Tilt] – [P/T Direction] – [Ceiling] in the web menu according to the actual installation.
	Settings related to the pan/tilt direction were changed.	Check the [Pan-Tilt] – [P/T Direction] setting in the web menu.
Image does not move smoothly at the start and end of pan/tilt operation.	The pan/tilt operation acceleration/deceleration setting is too high.	Reduce the pan/tilt operation acceleration/deceleration setting to make the motion at the start and end of pan/tilt operation smoother using [Pan-Tilt] – [P/T Acceleration] – [Ramp Curve] in the web menu or camera menu. Note that this will mean that the lens takes longer to reach the maximum speed.
Cannot save a preset position.	A preset cannot be saved if Clear Image Zoom is operating.	Set the Clear Image Zoom ratio back to 1×. (state where the ratio is not displayed on the right of (Zoom ratio))
Framing is offset when playing back a preset position.	The temperature of the environment may have changed significantly between when a preset position was saved and when it is played back.	Save the preset position again.
The framing control panel of the Web App is grayed out and cannot be operated.	The pan/tilt operation is unavailable while the thumbnail screen is displayed and during playback.	Display the playback control screen and exit the thumbnail screen display or stop playback.
	The pan/tilt operation is unavailable when the camera image cannot be displayed in the Web App.	See “Web App” in “Troubleshooting.”
“Execute Pan-Tilt Reset” is displayed below the framing control panel in the Web App.	A pan/tilt error occurred.	Execute a pan/tilt reset as described in “Resetting the Pan/Tilt.”

Recording/playback

File transfer

IP streaming

Connection with external devices

External synchronization

Tally