Troubleshooting
If you experience trouble with the product, try the following solutions.
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Cycle the power.
Remote controller: Turn off the power and then turn it back on after about 1 minute.
Aircraft: Turn off the power and remove both battery packs. After about 1 minute, reinsert the battery packs and turn the power back on.
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Check the additional information on our Customer Support Website.
https://www.sony.com/electronics/support
If the problem is not resolved, continue with step 3.
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Upload all flight logs and device logs to the cloud.
For details, refer to “Uploading flight logs to the cloud” and “Uploading device logs to the cloud.”
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Contact our product support.
https://www.sony.com/electronics/support
Under “Contact Support,” select the group that best matches your product or question.
