Troubleshooting
Check these items before making an inquiry. If the problem still persists after carrying out the recommended actions, contact your Sony distributor.
| Problem | Possible cause | Recommended solution |
|---|---|---|
| One population appears separated. | The Biexponential axis setting is inappropriate. | If the setting for the negative area of the biexponential axis is inappropriate, the population will appear jammed up against the plot axis origin. Check the setting for the Negative area. |
| The operation of Spectral Flow Analysis is slow. | The number of events displayed is high. | Reduce the number of events to display to improve performance. |
| The number of plots, gates, and statistics is high. | Turn off fluorescence unmixing, when it is not required, to improve performance. | |
| There are a large number of plates in a single experiment. | The operation of the Spectral Flow Analysis software may become slower as the number of plates created in a single experiment increases. Reduce the number of plates in an experiment, for example, by splitting the experiment. | |
| Advanced analysis does not complete. | Advanced analysis does not complete because the load imposed by the data amount and learning conditions is heavy. | To terminate advanced analysis even though the data is not saved, run [Terminate Analysis] of [Analysis] on the [Analysis] tab and then force terminate the analysis by clicking [Force Terminate]. |
| Saving an experiment does not complete. | Saving an experiment or terminating analysis will not complete during execution of an algorithm. | To force terminate processing despite data saving not being complete, run [Terminate Analysis] of [Analysis] on the [Analysis] tab and then click [Force Terminate]. |
